1. Payment Terms
Payment is due upon completion of service, unless otherwise agreed in writing.
We accept cash, card, Zelle, and online payments via invoice.
A $35 fee applies to returned payments or chargebacks.
2. Diagnostic Fee
A non-refundable diagnostic/service call fee is required to inspect the appliance and provide a repair estimate.
If the customer approves the repair, the diagnostic fee is applied toward the final repair cost.
3. Repair Estimates
All repair quotes are valid for 7 days from the date of the estimate.
Prices may vary if additional issues are discovered during the repair process.
4. Parts & Deposit Policy
Repairs requiring special-order parts require a 50% deposit before parts are ordered.
Deposits are non-refundable once parts have been purchased from the supplier.
Remaining balance is due upon job completion.
If the customer cancels after the part has been ordered, the deposit will be applied toward part cost and restocking fees.
5. Warranty
ATR Group LLC provides a 90-day warranty on labor (work performed) and a 90-day warranty on parts supplied by ATR Group LLC.
The warranty period begins from the date of service, as shown on the customer’s invoice.
Warranty covers the repair of the original issue only and does not guarantee full replacement of the appliance unless deemed necessary.
Customers are required to report any issues as soon as they are noticed and within the 90-day warranty period. Warranty coverage is based
on the date the issue is reported to us within that period. Delays in reporting may affect warranty eligibility.
All warranty claims are subject to inspection and diagnostic confirmation by our technician to determine whether the issue is related to the original repair.
Warranty on parts is subject to supplier policies, availability, and time limitations.
In some cases, parts may not be eligible for replacement after the supplier’s warranty period has expired.
Warranty does NOT apply to:
• Customer-supplied parts
• Pre-existing conditions or unrelated issues
• Improper use, installation, or modifications after service
• External factors (power surges, water damage, etc.)
Warranty service is provided during regular business hours (Monday–Saturday).
ATR Group LLC reserves the right to repair the appliance rather than replace it.
6. Customer Responsibilities
The customer must provide safe access to the appliance and ensure the working area is clear.
The customer must be an adult (18+) present during diagnosis and repair.
The customer is responsible for removing personal items from inside appliances before service.
7. Limitations of Liability
ATR GROUP LLC is not responsible for pre-existing issues, electrical/plumbing problems, or hidden damage.
We are not liable for food spoilage, water damage, or other incidental losses resulting from appliance failure.
We do not guarantee the lifespan or future performance of any appliance.
8. Cancellations & Rescheduling
Cancellations within 2 hours of the scheduled appointment may incur a late-cancellation fee equal to the diagnostic fee.
Missed appointments (“no-show”) may result in a full diagnostic fee being charged.
9. Second Appliance Policy
Each appliance diagnosis is billed separately unless otherwise agreed upon.
10. Disposal of Damaged/Old Parts
Removed parts become the property of ATR GROUP LLC unless the customer requests their return before the repair is completed.
ATR GROUP LLC sends text messages to customers regarding appointments, service updates, and follow-ups related to appliance repair services offered at https://atr-grouptx.com/
When you opt-in to the service, we may send you a message to confirm your signup. Message and data rates may apply.
Message frequency varies. Text “HELP” for help. Text “STOP” to cancel.
You can cancel this service at any time. Just text “STOP” to [number type]. After you send the message “STOP” to us, we will reply to confirm that you have been unsubscribed.
After this, you will no longer receive messages from us. If you want to join again, just sign up as you did the first time, and we will start sending you messages again.
If at any time you forget what keywords are supported, just text “HELP” to [number type]. After you send the message “HELP” to us,
we will respond with instructions on how to use our service and how to unsubscribe.
Participating carriers: AT&T, Verizon Wireless, Sprint, T-Mobile, U.S. Cellular, Boost Mobile, MetroPCS, Virgin Mobile, Alaska
Communications Systems (ACS), Appalachian Wireless (EKN),
Bluegrass Cellular, Cellular One of East Central, IL (ECIT), Cellular One of Northeast Pennsylvania, Cricket, Coral Wireless (Mobi PCS), COX, Cross, Element Mobile (Flat Wireless),
Epic Touch (Elkhart Telephone), GCI, Golden State, Hawkeye (Chat Mobility), Hawkeye (NW Missouri), Illinois Valley Cellular, Inland Cellular,
iWireless (Iowa Wireless), Keystone Wireless (Immix Wireless/PC Man), Mosaic (Consolidated or CTC Telecom), Nex-Tech Wireless, NTelos,
Panhandle Communications, Pioneer, Plateau (Texas RSA 3 Ltd), Revol, RINA, Simmetry (TMP Corporation), Thumb Cellular,
Union Wireless, United Wireless, Viaero Wireless, and West Central (WCC or 5 Star Wireless).
